Shipping Policy

At AMORIERS, we work hard to make every order and delivery experience as simple and reliable as possible. We currently ship to customers throughout the United States and many European countries.

Please review the following information regarding order processing, shipping fees, estimated delivery times, tracking, customs, and possible delays.

Shipping Fees

We offer free standard shipping on orders of $79 USD or more.

For orders below $79 USD, the following standard shipping fees apply:

• United States: $9.99 USD per order

• Europe: $8.99 USD per order

The applicable shipping charge will be displayed at checkout before you complete your payment.

The free-shipping threshold is calculated after discounts and promotional codes have been applied. Taxes, duties, and other fees are not included when determining whether an order qualifies for free shipping.

Estimated Delivery Times

Our estimated delivery times are:

• Europe: 8–12 days

• United States: 12–16 days

These delivery estimates begin after your order has been processed and handed over to the shipping carrier.

Please note that delivery times are estimates and cannot be guaranteed. Actual delivery times may vary depending on your destination, local delivery services, customs processing, transportation conditions, and other circumstances outside our control.

Remote areas, islands, military addresses, Alaska, Hawaii, and certain European regions may require additional delivery time.

Order Processing

After your order has been successfully placed, our team will prepare it for shipment.

Order processing may include:

• Payment confirmation

• Shipping address verification

• Product preparation and inspection

• Secure packaging

• Transfer to the shipping carrier

Orders are normally processed on business days, excluding weekends and public holidays.

Processing time is separate from the estimated shipping time. During busy periods, processing may take longer than usual.

Once an order has entered the packing or shipping stage, we may not be able to change or cancel it.

Shipping Destinations

We currently deliver to most addresses in the United States and many countries throughout Europe.

Delivery availability may vary depending on the destination, local carrier coverage, and regional shipping restrictions.

If we are unable to ship to the address provided, our customer support team will contact you using the email address associated with your order.

Tracking Your Order

Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for the carrier’s tracking system to update after the tracking number has been created.

Tracking information may remain unchanged for several days while a package is:

• Moving between logistics facilities

• Traveling between countries

• Awaiting customs clearance

• Being transferred to a local delivery carrier

This does not necessarily mean that the package has stopped moving.

Multiple Shipments

In certain situations, products from the same order may be shipped in separate packages.

This may happen because of inventory arrangements, package-size restrictions, carrier requirements, or different fulfillment locations.

Each package may have a separate tracking number and may arrive on a different date. Receiving one package does not necessarily mean that the rest of your order is missing.

Holidays and Peak Shopping Periods

Order processing and delivery may take longer during public holidays and high-volume shopping periods.

Possible delays may occur during:

• Christmas and New Year

• Easter and other public holidays

• Black Friday

• Cyber Monday

• Major promotional campaigns

• Seasonal sales

• Other high-demand shopping periods

During Black Friday, Cyber Monday, Christmas, and similar peak periods, our fulfillment team, shipping partners, customs authorities, and local carriers may experience unusually high parcel volumes.

As a result, order processing, transportation, customs clearance, tracking updates, and final delivery may take longer than the normal estimated timeframe.

We recommend placing time-sensitive orders as early as possible during these periods.

Extreme Weather and Unexpected Events

Extreme weather and unexpected events may also affect shipping and delivery times.

Possible causes of delay include:

• Heavy snow

• Flooding

• Hurricanes

• Severe storms

• Wildfires

• Extreme heat

• Road closures

• Airport disruptions

• Labor strikes

• Transportation restrictions

• Public emergencies

• Regional conflicts

• Government restrictions

• Carrier service interruptions

AMORIERS cannot guarantee delivery dates when delays are caused by extreme weather, customs authorities, local carriers, public holidays, Black Friday demand, or other events outside our reasonable control.

However, we will do our best to provide available tracking information and assist you with any delivery concerns.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, value-added tax, sales tax, handling fees, or other charges imposed by the destination country or region.

Unless otherwise clearly stated at checkout, customers are responsible for any applicable customs duties, import taxes, or local fees.

Customs charges are determined by local authorities and are not controlled by AMORIERS.

Customs inspections and clearance procedures may also extend the estimated delivery time.

Customers are responsible for providing any additional information requested by customs authorities or local delivery carriers.

Correct Shipping Information

Please carefully review your shipping information before completing your order.

Make sure the following details are complete and accurate:

• Full recipient name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• ZIP or postal code

• Country

• Telephone number

• Email address

If you notice an error, please contact our customer support team as soon as possible.

We will try to update the address before shipment, but changes cannot be guaranteed once the order has entered processing or has been handed over to the carrier.

AMORIERS is not responsible for delivery delays, failed deliveries, or returned packages caused by inaccurate or incomplete information provided by the customer.

Additional shipping charges may apply if a returned package needs to be shipped again.

Delivery Attempts and Unclaimed Packages

The local carrier may require someone to receive or sign for the package.

If the first delivery attempt is unsuccessful, the carrier may:

• Attempt delivery again

• Leave a delivery notice

• Hold the package at a local facility

• Deliver the package to a pickup point

• Return the package to the sender

Customers are responsible for following their tracking updates and collecting packages within the carrier’s required timeframe.

Packages that are refused, unclaimed, or returned because the recipient was unavailable may be subject to additional shipping and handling fees.

Packages Marked as Delivered

If the tracking information shows that your package has been delivered but you cannot locate it, please check:

• Around your front door or property

• With members of your household

• With neighbors

• With building management or reception

• In parcel lockers or mailrooms

• With the local delivery carrier

Some carriers may mark a package as delivered shortly before the final handover. We recommend allowing a short period for the package to appear.

If you are still unable to locate it, please contact our customer support team with your order number and tracking information.

Lost Packages

If your package has no meaningful tracking updates for an extended period or the carrier confirms that it cannot be located, please contact us.

We may need to open an investigation with the shipping carrier before offering a replacement, refund, or another solution.

Carrier investigations may take time, and we appreciate your patience while the case is being reviewed.

Damaged Packages

If your package or product arrives damaged, please contact our customer support team as soon as possible.

Please provide:

• Your order number

• Photos of the outer packaging

• Photos of the shipping label

• Clear photos of the damaged item

• A brief description of the issue

Please keep the original packaging until we have completed our review.

Our team will assess the information and provide an appropriate solution based on the circumstances.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to help before the order enters processing.

However, once an order has been packed, prepared for dispatch, or shipped, changes and cancellations may no longer be possible.

After receiving the package, you may follow the instructions in our Returns & Exchanges Policy.

Delayed Orders

International packages may pass through multiple logistics facilities, customs checkpoints, and local delivery networks.

Tracking updates may not appear at every stage of the journey.

If your order has exceeded the estimated delivery timeframe of 8–12 days for Europe or 12–16 days for the United States, please contact our customer support team.

Include your order number so that we can review the available tracking information and assist you with the next steps.

Contact Us

If you have any questions about shipping fees, delivery times, tracking, customs, or your order, please contact our customer support team.

To help us assist you more efficiently, please include:

• Your full name

• Your order number

• Your shipping address

• Your tracking number, if available

• A brief description of your question

Thank you for choosing AMORIERS. We appreciate your patience and understanding, especially during public holidays, extreme weather, Black Friday, Cyber Monday, and other high-volume shopping periods.